Privacy Policy
1. Introduction
Welcome to Hendrax AI (“Hendrax AI,” “we,” “us,” or “our”).
We operate as an AI-automation agency based in Minnesota, United States, specializing in voice receptionist, appointment-booking, and related automation solutions.
This Privacy Policy explains how we collect, use, disclose, and protect information about visitors, leads, and clients who interact with our services, website, or communication channels. By using our website or services, you agree to the terms of this Privacy Policy.
2. Business and Contact Information
Business Name: Hendrax AI LLC
Jurisdiction: United States – Minnesota
Business Address: Minnesota, USA
Email: [email protected]
Privacy Officer: Tommy Henderson
If you have any questions about this Policy or your data, please contact us using the details above.
3. Information We Collect
We may collect the following categories of personal and technical information when you interact with our website, book a call, or use our AI-powered services:
a. Information You Provide Directly
Name, email address, phone number, or company name
Messages, inquiries, or other user inputs through chatbots or forms
Payment information (processed securely by third-party processors)
Any other information you choose to provide voluntarily
b. Automatically Collected Information
IP address, browser type, operating system, and device identifiers
Date/time stamps, referring URLs, and pages visited
Session analytics, cookies, and tracking data
c. Cookies and Similar Technologies
We use cookies and related tools to personalize your experience, analyze traffic, and measure engagement. You can modify your browser settings to block or delete cookies at any time. Disabling cookies may limit some functionality.
4. How We Use Your Information
We use the data we collect for the following lawful purposes:
Service delivery: To provide, maintain, and improve our AI-automation services.
Communication: To respond to inquiries, schedule demos, or send confirmations.
Analytics and performance: To measure site performance and improve user experience.
Marketing: To send promotional materials (with your consent).
Security and fraud prevention: To maintain the integrity of our systems.
Compliance: To satisfy legal obligations and enforce agreements.
We do not use your personal data to train proprietary AI models. However, certain integrated providers (e.g., OpenAI) may process anonymized data for system improvement in accordance with their own privacy policies.
5. Lawful Bases for Processing (GDPR)
For individuals located in the European Economic Area (EEA), we rely on one or more of the following legal bases:
Performance of a contract (to provide requested services)
Legitimate interests (e.g., improving services, marketing relevant offerings)
Consent (for communications or analytics)
Legal obligations (to comply with applicable laws)
6. Third-Party Services and Processors
We rely on trusted service providers to operate efficiently. These may include:
Google Workspace – email, file storage, internal communication
Vapi AI, Make, n8n, Retell AI – automation and workflow processing
GoHighLevel (GHL) – CRM, forms, and scheduling
Twilio – telephony, SMS, and call services
Payment processors – to handle transactions securely
Each third party processes data under its own privacy policy. Some may store or process data outside the United States. Hendrax AI reviews these partners for security and compliance but does not control their independent policies.
7. Data Retention
We retain data until account deletion or as long as necessary to provide requested services, comply with legal obligations, or resolve disputes.
Upon account deletion or a verified user request, data will be permanently deleted or anonymized within a reasonable timeframe.
8. Data Sharing and Disclosure
We may share personal data only when necessary to:
Fulfill contractual obligations to clients.
Work with service providers who assist us in operations.
Comply with legal requests or law-enforcement requirements.
Protect our rights, privacy, safety, or property.
We do not sell personal data to any third party.
9. Data Security
We implement industry-standard encryption, secure server environments, firewalls, and access controls to protect your information.
While we take all reasonable precautions, no online transmission is 100 % secure, and we cannot guarantee absolute protection against unauthorized access.
10. International Data Transfers
We currently do not transfer data outside the United States.
If in the future we process or store data internationally, we will use appropriate legal safeguards such as Standard Contractual Clauses or comparable mechanisms required under applicable data-protection laws.
11. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
Access the personal information we hold about you
Request deletion of your data
Opt out of marketing communications
Withdraw consent where processing is based on consent
File a complaint with your data-protection authority
To exercise any of these rights, contact us at [email protected]. We will verify your identity and respond within statutory time limits.
12. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
The right to know what personal data we collect and how it’s used
The right to request deletion of personal data
The right to opt out of “sale” or “sharing” of personal information (we do not sell data)
The right to non-discrimination for exercising privacy rights
Requests can be submitted by emailing [email protected].
13. AI and Automated Processing
Hendrax AI does not independently train or fine-tune AI models on identifiable user data.
Our integrations with OpenAI, Vapi AI, or similar providers process input data solely to perform requested actions. These providers may process anonymized data to enhance their general models under their own terms.
We encourage users to review the privacy policies of any third-party AI services integrated into Hendrax AI’s systems.
14. Children’s Privacy
Our services are intended for individuals 18 years or older.
We do not knowingly collect or store personal data from minors. If you believe a minor has provided information, please contact us immediately for removal.
15. Links to Other Websites
Our website may include links to third-party websites. We are not responsible for the privacy or content practices of those external sites and encourage you to review their policies before sharing information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
The revised version will be posted with a new “Last Updated” date. Significant changes will be communicated via email or prominent notice on our website.
17. Contact Us
For questions, requests, or complaints related to this Privacy Policy or our data-handling practices, contact:
Tommy Henderson
Privacy Officer – Hendrax AI
📧 [email protected]
📍 Minnesota, United States
Legal Compliance Summary
This Privacy Policy complies with:
General Data Protection Regulation (GDPR)
California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA)
U.S. Federal Trade Commission (FTC) Privacy Principles