Terms of Service

1. Introduction

Welcome to Hendrax AI (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of Hendrax AI’s services, websites, and related offerings (collectively, the “Services”).

By using our Services or engaging with us for AI consulting, automation implementation, or related projects, you agree to these Terms. If you do not agree, you may not use our Services.

2. Company Information

Business Name: Hendrax AI
Jurisdiction: State of Minnesota, United States
Contact: [email protected]

Hendrax AI currently operates as an unregistered sole proprietorship based in Minnesota, USA.

3. Services Provided

Hendrax AI provides AI consulting and implementation services, including setup, configuration, and optimization of automation tools such as AI voice receptionists, chatbots, and workflow systems for small businesses.

Each engagement is tailored to the client’s business needs and may involve integrations with third-party software and platforms.

4. Engagement and Payments

All projects and service engagements are agreed upon in writing, either through proposal, invoice, or signed acknowledgment.

Payment is processed via Stripe, unless otherwise agreed in writing.

Billing: We may charge one-time setup fees and/or recurring monthly fees for ongoing maintenance or automation usage.

Refunds: Refunds are not guaranteed and will be issued only in special cases at our sole discretion.

Clients are responsible for any taxes, transfer fees, or charges related to payments.

5. Client Responsibilities

By engaging with our Services, clients agree to:

Provide accurate information necessary to complete automation setups.

Refrain from using our systems for unlawful, harmful, or unethical purposes.

Not impersonate others, send spam, or violate privacy or telemarketing regulations (including TCPA or GDPR obligations).

Clients are responsible for ensuring compliance with all applicable privacy and communication laws in their region.

6. Use of AI and Third-Party Services

Our automations may connect with or rely on third-party services such as:

Vapi AI, Retell AI, Make, n8n, GoHighLevel, Google Workspace, and Twilio, among others.

We do not control or guarantee the performance, reliability, or security of third-party systems. Each provider operates under its own privacy policy and terms.
By using our Services, you acknowledge that third-party integrations are necessary for functionality and agree to their associated risks.

7. Intellectual Property

All materials, code, workflows, logos, and content created or provided by Hendrax AI remain the property of Hendrax AI unless otherwise stated in writing.

You may not:

Copy, resell, sublicense, or reverse-engineer our systems, workflows, or automations.

Claim ownership of AI scripts, integrations, or templates created by Hendrax AI.

Upon payment, you receive a limited, non-exclusive license to use the deliverables strictly for your own business operations.

8. Confidentiality

We agree to treat all non-public business information provided by clients as confidential. Similarly, clients agree not to disclose or distribute proprietary materials, pricing, or internal processes belonging to Hendrax AI.

9. Limitation of Liability

To the maximum extent permitted by law:

Hendrax AI shall not be liable for indirect, incidental, or consequential damages, including loss of profits, business interruptions, or data loss.

Our total liability shall not exceed the total amount paid by the client for Services rendered within the preceding 30 days.

We are not responsible for errors, downtime, or damages caused by third-party integrations (e.g., Twilio outages, API changes, or AI misinterpretations).

You agree to use all automations and AI tools at your own discretion and risk.

10. Disclaimer of Warranties

All Services are provided “as is” and “as available.”
We make no warranties or guarantees regarding accuracy, performance, uptime, or suitability for any particular purpose.
AI responses may occasionally produce inaccurate or unpredictable results. Clients are responsible for reviewing and monitoring AI-generated outputs.

11. Termination

We may suspend or terminate Services at any time if:

Payment is overdue,

The client violates these Terms, or

The engagement poses a security or legal risk.

Upon termination, outstanding invoices remain payable, and all rights to use proprietary automations cease immediately.

12. Indemnification

You agree to indemnify and hold harmless Hendrax AI, its owner (Tommy Henderson), and affiliates from any claims, damages, or liabilities arising out of:

Misuse of our Services or AI systems,

Violations of laws or regulations, or

Unauthorized use of our proprietary materials.

13. Governing Law

These Terms are governed by the laws of the State of Minnesota, United States, without regard to conflict-of-law principles.

14. Dispute Resolution

Any disputes shall first be attempted to be resolved through good-faith negotiation.
If unresolved, disputes shall be settled by binding arbitration in Minnesota under the rules of the American Arbitration Association (AAA).
You waive your right to participate in any class-action lawsuit against Hendrax AI.

15. Updates to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our Services after updates constitutes acceptance of the new Terms.

16. Contact Information

For questions regarding these Terms or your relationship with Hendrax AI, please contact:
Tommy Henderson
📧 [email protected]
📍 Minnesota, United States